How we ship orders

All orders get double vacuum bag sealed and even double boxed. We make 100% sure that your order to prevent any odors when shopping with us. We have never encountered issues with shipping our products. In the rare event of inspection, we include a decoy package to hide the actual contents.

The outer box is discreet and there is no identifiable information that someone would be able to tell what is inside.

If there is ever a problem with your order during transit, such as it being lost or undelivered, we will always reship your order.

However, we have never experienced any trouble with our parcels. USPS handles millions of packages daily and rarely inspects generic-looking packages.

Our packages are designed to blend in, appearing as standard clothing orders with no detectable odors.

You don’t need to sign for your package or be present when it arrives—it will be posted directly into your mailbox. If you do not have a mailbox, you will receive your parcel in the usual way you receive packages from USPS.

How we keep you secure

When you place an order, your information is immediately encrypted, ensuring that only Zelade, with our private key, can access the order details and delivery address. This level of encryption is comparable to military-grade security, making it virtually impossible for anyone else to access your sensitive information, even if our servers were compromised.

We store our servers in a secure location and have implemented strict safeguards to ensure customer data is protected with military-grade encryption.

Additionally, customer order information is automatically erased from our server 3 days after delivery. This timeframe allows us to address any issues or complaints, but once 3 days have passed, your data is permanently deleted, assuming you are satisfied with your order.